Transcript Ordering FAQs
What Is Transcript Ordering?
It is a comprehensive, online tool for the collection, management, and status
notification of transcript orders placed via the Web by your current and former
students.
What Benefits Can My Office Realize By Participating In Transcript Ordering?
This fully automated program enhances service to you, your students, and your alumni
by providing:
- 24/7 transcript ordering availability
- Automatic email alerts that keep students and alumni updated on the status
of their transcript requests
- All credit card processing details and transaction fees covered by the
Clearinghouse
- No maintenance fee
- Seamless authentication and connectivity for students who log on via your
secure student portal
- Collection and archival of signed consent forms, if required
- Detailed monthly summaries of all your completed transcript orders available
24/7
- 100% remittance of the transcript fees collected on your behalf
- Capability for you to collect and report current contact information on your
former students to your alumni office
- Ability for you to recapture personnel resources previously dedicated to
processing transcript orders
How Does It Work?
The Clearinghouse creates an online version of your transcript request form,
which is hosted on our Web site. Your institution places a link to our site on your
registrar’s Web page and/or secure student portal, allowing your students and
alumni the ability to place transcript requests online.
What Does It Cost For Our Institution To Participate?
Transcript Ordering costs you nothing! Soon after you activate your service,
you will realize the equivalent of a budget increase by freeing up resources.
Requestors pay a small service fee to help offset operating costs.
We Already Provide Online Transcript Ordering, Why Should We
Add Clearinghouse Transcript Ordering?
Clearinghouse Transcript Ordering supplements your system by supporting “public”
requests that don’t require your alumni to remember their college user
ID/password. Public site users are required to submit a signed consent form. We
handle all credit card processing fees and send email updates to the requestor
at every stage of his or her order, eliminating the need for the student to
contact your office.
How Do We Collect Our Transcript Fees?
The Clearinghouse remits to you 100% of the transcript fees collected on your
behalf at the end of each month.
Is The Credit Card Processing Fee Deducted From Our Reimbursement?
No. The Clearinghouse covers the fee.
Can Your System Deliver Electronic Transcripts?
Yes. Our electronic delivery platform enables us to securely deliver your PDF
transcripts instantly anywhere in the world, 24/7.
Can I Lock My Electronic Transcripts and Control Them After
Delivery?
Yes. You can opt to digitally sign or lock your transcripts and apply various
document controls to manage access and usage after they are delivered (e.g.,
printing, offline access, document revocation, and more). This reflects the
Clearinghouse’s longstanding commitment to safeguarding the data and documents
you entrust to us by providing you with world-class security.
Does Your Transcript Ordering Service Support SPEEDE And PESC standards?
Yes. We support Electronic Data Interchange (EDI) utilizing transaction sets
146 (request) and 147 (response). We also support XML and work closely with the
Postsecondary Electronic Standards Council (PESC) in implementing their
communication standards.
Does Transcript Ordering Comply With FERPA?
Yes. Like all Clearinghouse programs, Transcript Ordering is fully compliant with FERPA.
How Do I Contact The Clearinghouse?
